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Take your contact center to the next level
We develop and implement a solution according to your needs.
We develop Contact Center solutions in the cloud to integrate business processes, front and back office, departments and customer journeys.
Empower your agents to deliver consistent and personalized customer experiences throughout every journey, across all channels and at all touch points.
CX
At e-Contact we work with you to provide you with the best platforms, tools and customer engagement tips so you can be the business your customers want you to be.
We can help you with:
The best experience
Improve communication and interaction with your customers, make it more personalized, dynamic and contextually relevant.
Our market-leading customer engagement solutions are designed to help you get to know your customers and proactively engage with them to offer assistance when they need it.
Your customers expect their interactions to flow seamlessly from one channel to another, even when they move from self-service to live support.
Our digital customer engagement solutions help your company deliver true omnichannel experiences.
Provide self-service resources so your customers can help themselves. Reduce the number of support calls your agents handle and give your customers the option of self-service for less complicated tasks.
Delivers a personalized and contextualized experience at all times. Delivers personalized experiences by collecting information and interaction history from multiple channels and eliminating siloed data.
Reduce customer effort and increase first contact resolution (FCR). Eliminate the need for customers to repeat information, transfer to multiple agents or be forced to change channels.
Facilitates customer authentication with a combination of IVR with faster and more secure voice analysis tools.
Integrate customer experiences through new and old channels. At e-Contact we help you offer modern technology that meets today's requirements and provides the right adaptability for future needs.
Self-service resources
Personalized experience
Increases resolution
Accelerates authentication
Integrate experiences