Speech & Text Analytics
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Take your contact center to the next level
We develop and implement a solution according to your needs.


Manage all interaction analysis with a single tool. Analyze conversations in chat, email, social networks and messaging applications.

Interaction analysis solution at voice and text level (phone calls, e-mail, chat and social networks). Recognizes and fully transcribes every interaction with customers, in order to provide 360° analysis. Able to automatically detect phrases and keywords associated with a certain category (positive or negative) and take automated actions.

Aspects such as agent compliance or customer satisfaction issues are automatically detected in order to improve business indicators. The solution can even trigger the launch of a process flow through any channel and without the need for human intervention. Speech analytics is reliable, accurate and complete, allowing companies to save time and money, as well as reduce error rates.

Speech Analytics uses a phrase recognition algorithm, applied directly against audio or text, which produces very accurate results in a short time, and automatically monitors each agent's use of key skills during all conversations, alerting supervisors when to intervene to improve performance.

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It's time to transform your brand conversations.

To understand and manage your customer's experience, you need clear and actionable information from all interactions.

Discover the power of Artificial Intelligence in your customer experience.

Make sure your agents have what they need to solve problems quickly.

A more consistent customer experience means higher sales and better customer retention.

Solve buying problems faster and increase conversion rates for more sales.


More sales. Unsurpassed service

Analyze your customer's journey

Personalize the service

Predict your future scenarios